FAQ--Frequently Asked Questions

I want to test your products before place an order. Could you provide samples and how could I get them?
We can provide charged samples; We don't offer free samples to our customers at the first. The sample will be sent out only when we received your payment by T/T or by Paypal. As to the samples prices and their Express freight charges. Please contact us in detail or calculate by yourself.

About price: could I get your price list?
Yes,Please visit our website: http://www.kaxidy.com and please tell us the product's name (with its Item number) and quantity you are interested in, then we will offer the corresponding price information by e-mail

About the shipment: what kind of shipment will you use?
The freight cost depend on your order quantity and delivery address, please contact us to get the more information.

For sample order or trial order, We usually use UPS/DHL/FedEx to send the products by air. For bulk order, we suggest you ship by sea. We have cooperated Logistics company for shipping our products. Your shipping methods and rates will be advised later when you place your order. Please send us your Enquiry if you are interested in any of our Products. Based on your Enquiry we shall furnish you separate Pricing & Shipping Details.

How do I order?
Please send the purchase order to us by Email(market@kaxidy.com) or Fax(+86.755-82716024), including model number, quantity and delivery address. We accept payment via Paypal, Western Union and wire transfer.

About payment: what terms of payment do you use?
We accept T/T before shipment, 50% deposit and balance on/before delivery

About warranty: how long for warranty? Do you have the service center to repair when broken or damaged?
1 Year Limited Warranty. It depends on different products. We can replace unqualified products/defective products with new good ones on following order after receiving buyer's unqualified products.

About OEM: could we place order by OEM style to produce our own brand products in China?
Of course, you are welcome to place order with us this style. You can learn about our OEM ability.

Email: market@kaxidy.com
Tel: +86 755 8351 5659
Fax:+86 755 8271 6024